Your privacy is of paramount importance to us. At 18Kristal, we are committed to safeguarding your privacy and protecting your Personal Data that is shared with us. This Privacy Policy explains what Personal Data we collect, how we use it, how we protect it, and the purposes for which it is processed.
Throughout this document, the terms “we”, “us”, “our” and “ours” refer to 18Kristal.
The terms “you”, “your” and “yours” refer to you, the individual whose Personal Data is being collected or processed.
Please read this Privacy Policy carefully to understand our practices regarding your Personal Data.
What Personal Data Do We Collect, Store, and Process?
We may collect, store, and process the following categories of Personal Data:
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Demographic, Identity & Contact Data
(such as first name, last name, date of birth, gender, email address, contact number, language, occupation, preferences, interests, and physical address with PIN code) -
Personal Identification Details
(such as PAN Card number, where legally required) -
Financial Information
(such as bank account details, where applicable) -
Educational & Professional Data
-
Online Identifiers & Technical Data
(such as IP address, browser type, device identifiers) -
Mobile Application Permission Data
(such as camera, contacts, location, storage, photos, SMS, and biometric data, subject to your consent) -
Vehicle Data
(such as vehicle registration number, registration type, model type, and registration details) -
Ride & Usage Data
(such as mileage, travel location, travel date, time, speed, braking patterns, and riding behaviour) -
Telematics Data
(such as speed data, fall detection, or crash-related data, where applicable) -
Communication Data
(such as emails, messages, and customer support interactions) -
Generated Data
(such as system logs, transaction records) -
Survey Responses and Feedback
-
Testimonials
(which may include limited Personal Data shared voluntarily)
Where Do We Collect Your Personal Data From?
We collect Personal Data in the following ways:
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When you visit our website or social media pages and fill out enquiry, registration, or contact forms
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When you use our mobile applications
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When you interact with us through our website, customer support, or service requests
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When you apply for a job with 18Kristal
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When you interact with our authorized dealers or service partners
How Do We Use Your Personal Data?
We use your Personal Data for the following purposes:
If You Are a Prospective Customer
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To share your enquiry details with our authorized dealer so they can contact you for a showroom visit or product information
If You Are an Existing Customer
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To authenticate your account on our website or mobile applications
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To provide you with our products and services
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To communicate updates, alerts, and service-related information
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To send service reminders and maintenance notifications
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To evaluate, improve, and develop our products and services
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To conduct market research and analysis
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To cross-sell or inform you about other 18Kristal products or services
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To collect feedback and handle complaints or enquiries
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To comply with applicable legal and regulatory obligations
If You Are a Dealer
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For onboarding, verification, invoicing, and business operations
If You Are a Website Visitor
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To improve website performance, optimize user experience, and customize content
On What Legal Grounds Do We Process Your Personal Data?
We process your Personal Data based on one or more of the following legal grounds:
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Your consent
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Performance of a contract with you
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Our legitimate business interests
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Compliance with legal or regulatory obligations
Who Do We Share Your Personal Data With?
We may share your Personal Data with:
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Our group companies or affiliates (if applicable)
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Authorized dealers and service partners
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Third-party service providers who support our operations (such as IT, analytics, or customer support)
We may also disclose Personal Data:
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To comply with court orders, legal processes, or law enforcement requirements
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In the event of a merger, acquisition, or business transfer
International Data Transfer
Personal Data collected from you is primarily stored in India. In some cases, your Personal Data may be transferred outside India for operational or processing purposes. Any such transfer will be protected in accordance with this Privacy Policy and applicable laws.
How Do We Secure Your Personal Data?
We take reasonable physical, technical, and administrative safeguards to protect your Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.
Our employees and partners are trained to handle Personal Data responsibly, and third parties are contractually required to maintain adequate security standards.
How Long Do We Keep Your Personal Data?
We retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to:
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Analyze trends and usage
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Improve website functionality
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Customize your browsing experience
You can manage or disable cookies through your browser settings.
Mobile Application Permissions
Our mobile applications may request access to features such as camera, contacts, location, SMS, or storage.
Your device will notify you of these permissions, and you may grant or deny access. We use this data only to provide app functionalities and services.
Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review their privacy policies before sharing any Personal Data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
Limitation of Liability
To the maximum extent permitted by law, 18Kristal shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from the use of or inability to use this Privacy Policy or our services.
Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of competent courts in India.
How Can You Contact Us?
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your Personal Data, you may contact us at:
Email: 18kristal1980@gmail.com