At 18Kristal, we are committed to delivering reliable and quality electric scooters. This Warranty Policy explains the scope, coverage, and limitations of warranty applicable to 18Kristal Electrical Scooty products.
1. Warranty Coverage
Warranty is provided only for the electrical scooty (main vehicle).
Warranty details, duration, and coverage are strictly limited to what is mentioned in the product description at the time of purchase.
Any warranty not expressly mentioned in the product description shall not be applicable.
2. No Warranty on Spare Parts
Spare parts, accessories, consumables, and add-ons do NOT carry any warranty.
This includes but is not limited to:
Brake pads
Tyres and tubes
Cables and wiring
Fuses, switches, bulbs
Body panels and cosmetic parts
Replacement or repair of spare parts shall be chargeable, unless explicitly stated otherwise.
3. Warranty Applicability Conditions
Warranty will be valid only if:
The scooty is used as per the user manual and safety guidelines.
Repairs and servicing are done only at authorized 18Kristal service centers.
The scooty has not been modified, misused, or tampered with.
4. Warranty Exclusions
Warranty does NOT cover:
Normal wear and tear
Physical damage, accidents, or mishandling
Improper charging or battery misuse
Unauthorized repairs or alterations
Damage caused due to water, fire, or natural calamities
Commercial or rental usage unless specified
5. Repair-Only Resolution
Under warranty, the only resolution provided shall be repair or service.
Replacement, return, or refund of the scooty will not be provided under warranty.
All warranty decisions shall be at the sole discretion of 18Kristal.
6. Warranty Claim Process
To raise a warranty claim:
Contact our support team with purchase invoice and issue details
Submit the scooty at an authorized service center
Inspection will be carried out by our technical team
If approved, repair/service will be provided as per warranty terms
7. Limitation of Liability
18Kristal shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the scooty or spare parts.
8. Amendments
18Kristal reserves the right to amend or update this Warranty Policy at any time without prior notice.
9. Contact Information
For warranty-related queries or service support, please contact:
📧 Email: 18kristal1980@gmail.com